Jelly Life's Privacy Policy

Welcome to Jelly Life. We believe that protecting user privacy is one of the most important foundations of a safe and transparent gaming environment. This Privacy Policy provides a full explanation of how Jelly Life collects your personal information, why it is collected, where it is stored, and how it is kept secure.

By creating an account or using the Jelly Life platform, you agree to this Privacy Policy. Please read it carefully before registering. If anything is unclear, our support team is always available to help.

This Privacy Policy applies to the Jelly Life website, mobile app, and all related services. Jelly Life may update this policy at any time — you will be notified in advance of any significant changes.

Jelly Life collects only the information genuinely necessary to provide its services. Collecting personal data beyond what is required goes against our policy.

Jelly Life collects your information through various methods. Each method is fully transparent and based on your informed consent.

• Directly from you: Information you provide during registration, KYC verification, or when contacting support.
• Automatically: When you use the Jelly Life website or app, certain technical information is automatically collected via cookies and tracking technologies.
• Via Payment Provider: When you transact via bKash, Nagad, or Rocket, payment confirmation details are shared with us.
• From Third-Party Verification Agencies: Information may be obtained from authorized third parties for age and identity verification to meet legal requirements.

Jelly Life uses the information it collects solely for the purposes listed below — never for anything beyond that.

• To create, verify, and manage your account
• To process deposits, withdrawals, and other financial transactions
• To deliver bonuses, promotions, and personalized offers
• To improve customer service and respond to support requests
• To prevent fraud and money laundering
• To ensure responsible gaming and identify potential risks
• To meet legal and regulatory obligations
• To improve Jelly Life's services and platform
• To personalize your gaming experience based on your preferences

Jelly Life never sells or transfers your personal information to advertisers or unrelated third parties. The security of your data is central to how we operate.

Jelly Life shares your information with third parties only in very limited and specific circumstances. These include:

• Payment Provider: bKash, Nagad, Rocket — only the minimum information required to complete transactions is shared with them.
• KYC verification agencies: Information may be shared with authorized agencies for age and identity verification.
• Legal authorities: Information may be disclosed in response to a valid court order or lawful request from a law enforcement agency.
• Technology Service Provider: The cloud and server providers that power the Jelly Life platform operate under strict confidentiality agreements.
• Anti-fraud system: Specialized software solutions are used to prevent fraud and money laundering.

Cookies are used on the Jelly Life website and app. These are small data files stored in your browser that help make your gaming experience smoother and more convenient.

Jelly Life uses three types of cookies:

• Essential cookies: These cannot be disabled as they are required for login sessions and security. The site will not function properly without them.
• Performance Cookies: Used to identify which sections of the site are most visited, helping us improve our services.
• Preference Cookies: Used to remember your language, game preferences, and other settings.

You can disable non-essential cookies through your browser settings. Please note that doing so may limit some features on Jelly Life.

Jelly Life uses industry-leading technology and practices to keep your data secure. Our security infrastructure is continuously upgraded and audited.

• SSL/TLS encryption: All communications on the site are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An additional layer of security can be applied when accessing your account.
• Firewall & Intrusion Detection: Advanced systems are in place to prevent unauthorized access.
• Regular Security Audits: Independent third-party experts regularly audit jelly life's security.
• Staff Training: Jelly Life staff undergo rigorous privacy training.
• Data Backup: Your data is securely stored across multiple protected locations.

As a Jelly Life member, you have several important rights over your own data. Jelly Life fully respects and upholds these rights.

To exercise any of these rights, contact the Jelly Life support team. We aim to respond within 30 business days.

Jelly Life does not retain your information longer than necessary. How long data is kept depends on its type and applicable legal requirements.

• Account information: Retained for as long as your account is active, and for a minimum of 5 years after closure for legal reasons.
• Financial transaction records: Retained for a minimum of 7 years under anti-money laundering regulations.
• Gaming Log: Typically retained for up to 2 years.
• Support contact: Retained for up to 1 year after the issue is resolved.
• Cookie Data: Most cookies are automatically deleted at the end of a session or after 30 days.

Once the retention period expires, jelly life securely and permanently deletes your data or anonymizes it so you can no longer be identified.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns, please get in touch with Jelly Life.

We take any privacy-related complaint very seriously. Jelly Life will respond to your complaint and work toward a resolution within a maximum of 30 business days.

This Privacy Policy is available in both Bengali and English. In the event of any ambiguity, the English version shall take precedence.